@BdAfrica

Techie helps firms know how clients rate services - 9 months ago, 11 July 22:17

James Kariuki

Akshay Shah’s unique experience both in Kenya and abroad led to the development of the Ratemyservice technology.

Mr Shah studied at Warwick University in the UK and briefly worked in the country before moving to South Africa as a corporate management and board advisor.

After a decade, he returned to Kenya to work at a corporate management consultancy which enabled him to travel across East Africa, interacting with board members of corporate firms and major shareholders.

“I realised that most directors, company owners and top management teams hardly understood what their customers needed and I looked forward to improving their experience within the firms,” Mr Shah recalls.

The 37-year-old spent some time shopping for a favourable online bank but details available lacked essential input from bank customers. This ignited the Ratemyservice web application idea which he developed and tested at two local firms. He quit employment to concentrate on his IT startup.

“Today’s customer is ...
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