@BdAfrica

System hitch leaves power consumers in darkness - 12 months ago, 17 Apr 07:22

Neville Otuki Br ...

Electricity distributor Kenya Power #ticker:KPLC has come under renewed pressure following a weekend of paralysis in its electronic payment system that made it impossible for consumers on prepaid meters to buy tokens they need to get the service.

Customers started experiencing the tokens generation hitch on Friday evening and through the weekend, leaving thousands of homes and small businesses like barber shops without electricity.

Kenya Power processes up to 200,000 electronic top-up transactions per day, 85 per cent of it through M-Pesa paybill number 888880.

The remaining portion is handled by authorised third-party vendors like Vendit (paybill number 501200) and Dynamo (800904).

The firm yesterday admitted that its system had encountered challenges that crippled token generation across all vendors, advising customers on prepaid meters to buy the units from its banking halls until normalcy returned.

“The IT team is trying to figure out where the problem was before we issue a comprehensive statement on ...
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