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Chase bank system outage enters fourth day - 7 months ago, 12 July 09:43

By: Bonface Otieno

Key banking services such as debit card transactions and mobile money transfer services are yet to resume at Chase Bank following an ICT system outage at the troubled lender.

The service interruption, which started on Sunday evening following the transitioning of its banking platform to SBM Holdings' new platform, has persisted for the fourth day in a row leaving hundreds of customers stranded.

The bank’s over-the-counter services such as cash deposits and withdrawals, cheque deposits, issuance of check books and electronic transfer services have however been operational despite the technical hitch.

SBM Bank Kenya acting chief executive, Jotham Mutoka, on Tuesday admitted the downtime had affected some of the bank’s services, but declined to give an indication as to when customers will start getting steady services.

“We are experiencing system downtime --but I may not be able to engage you further on the matter because I’m not the right person to comment,” said Mr ...
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Category: topnews news business

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