@TheStar

Mobile money: The Double-edged sword

4 months ago, 13 July 00:51

By: Abel Muhatia @muh ...

Pamela Momanyi, a business woman at Wakulima Market, received a message from an unknown number notifying her of Sh4,500 sent to her through M-Pesa.

The “sender” later called asking her to send back the cash - even if it was half - because it had been sent erroneously. She sent back the full amount without verifying the number, only to realise later she was conned. That is how Pamela joined a list of thousands of Kenyans who have lost billions of shillings to mobile money fraudsters.

A study released yesterday shows Kenyans lose an average of Sh15,000 per financial service transaction per month to suspect mobile phone calls and short message services.

Kenya Financial Transaction Fraud study indicates more than 70 per cent of Kenyans have been victims of financial fraud, or know someone who has.

Further, the data reveals one is more more likely to be conned through a mobile money transaction compared to ATM cards, online banking or use of cheques.

Forty-one per cent of mobile money consumers lose between Sh1,000 to Sh5,000 a month, 39 per cent of online bankers also lose the same amount of money in 30 days.

Most consumers who lose Sh15,000 and above per month use bank cheques while a majority of victims of online shopping lose upto Sh5,000 within the same period through mobile money or card transactions.

Suspect phone calls and SMS messages have been recorded as the most used forms of defrauding consumers at 73 and 57 per cent respectively. E-mails and social media followed at 19 and 17 per cent.

“While financial service transaction fraud is a global issue, Kenya has been a leader in the adoption of mobile and digital payments, which unfortunately brings with it a growing risk of fraud,” Myriad Connect general manager Fabien Delanaud said.

The report further states there is a rising trend where criminals leverage on SIM swaps or lost SIM cards to access bank and mobile money accounts.

“When a customer lets their operator know that their SIM card is damaged, lost or stolen, criminal groups gather personal data then pose as contract owners to secure a new SIM ,” Myriad business development manager Willie Kanyeki said.


Read More


Category: topnews news business

Suggested

1 hour ago
@CITIZENTV - By: Allan Obiero
Homa Bay MCAs accused of assaulting Speaker Ayoo released on bond

7 Homa Bay MCAs accused of assaulting Speaker Elizabeth Ayoo were on Monday released on a personal bond of Ksh.250,000 and a surety of the same. ...

Category: topnews news
1 hours ago, 16:39
@CITIZENTV - By: Linda Ngari
Battle of the sexes: How girls and boys compared in KCPE 2018

Rawlings Odhiambo from Kakamega Hill and Olive Mwea from Riara School, Nairobi are the joint top KCPE candidates having scored 453 out of 500 marks. ...

Category: topnews news
1 hours ago, 16:28
@DailyNation - By: Ndungu Gachane
KCSE candidates found with phones in exam room arrested

Suspects detained at Maragua Police Station for interrogations. ...

Category: topnews news counties
2 hours ago, 16:08
@CITIZENTV - By: Wycliffe Nyamasege
KCPE: 4 have results cancelled as 26 teachers to be punished over irregularities

Only four candidates out of the over 1 million who sat the 2018 KCPE examination will miss their results due to irregularities. ...

Category: topnews news
2 hours ago, 16:18
@CITIZENTV - By: Stanley Mativo
’Pocket Rocket’ Vivian eyes dream Olympic Marathon debut

The soft-spoken 2016 Olympic 5,000m champion bagged this year’s London Marathon in April at her second attempt and besides her target to defend the latter next year, Cheruiyot is eyeing Olympics marat ...

Category: topnews news sports
28 minutes
@TheStar - By: James Murimi
Maize crisis: Anti-Ruto MPs hired mercenaries - DP's allies

Eleven Rift Valley MPs on Monday accused three of their colleagues of being brokers out to ruin DP William Ruto's presidential ambition in 2022.They said  Alfred Keter (Nandi Hills), Joshua Kuttuny (C ...

Category: topnews news

@TheStar

Mobile money: The Double-edged sword

4 months ago, 13 July 00:51

By: Abel Muhatia @muh ...

Pamela Momanyi, a business woman at Wakulima Market, received a message from an unknown number notifying her of Sh4,500 sent to her through M-Pesa.

The “sender” later called asking her to send back the cash - even if it was half - because it had been sent erroneously. She sent back the full amount without verifying the number, only to realise later she was conned. That is how Pamela joined a list of thousands of Kenyans who have lost billions of shillings to mobile money fraudsters.

A study released yesterday shows Kenyans lose an average of Sh15,000 per financial service transaction per month to suspect mobile phone calls and short message services.

Kenya Financial Transaction Fraud study indicates more than 70 per cent of Kenyans have been victims of financial fraud, or know someone who has.

Further, the data reveals one is more more likely to be conned through a mobile money transaction compared to ATM cards, online banking or use of cheques.

Forty-one per cent of mobile money consumers lose between Sh1,000 to Sh5,000 a month, 39 per cent of online bankers also lose the same amount of money in 30 days.

Most consumers who lose Sh15,000 and above per month use bank cheques while a majority of victims of online shopping lose upto Sh5,000 within the same period through mobile money or card transactions.

Suspect phone calls and SMS messages have been recorded as the most used forms of defrauding consumers at 73 and 57 per cent respectively. E-mails and social media followed at 19 and 17 per cent.

“While financial service transaction fraud is a global issue, Kenya has been a leader in the adoption of mobile and digital payments, which unfortunately brings with it a growing risk of fraud,” Myriad Connect general manager Fabien Delanaud said.

The report further states there is a rising trend where criminals leverage on SIM swaps or lost SIM cards to access bank and mobile money accounts.

“When a customer lets their operator know that their SIM card is damaged, lost or stolen, criminal groups gather personal data then pose as contract owners to secure a new SIM ,” Myriad business development manager Willie Kanyeki said.


Read More

Category: topnews news business

Suggested

1 hour ago
@CITIZENTV - By: Allan Obiero
Homa Bay MCAs accused of assaulting Speaker Ayoo released on bond

7 Homa Bay MCAs accused of assaulting Speaker Elizabeth Ayoo were on Monday released on a personal bond of Ksh.250,000 and a surety of the same. ...

Category: topnews news
1 hours ago, 16:39
@CITIZENTV - By: Linda Ngari
Battle of the sexes: How girls and boys compared in KCPE 2018

Rawlings Odhiambo from Kakamega Hill and Olive Mwea from Riara School, Nairobi are the joint top KCPE candidates having scored 453 out of 500 marks. ...

Category: topnews news
1 hours ago, 16:28
@DailyNation - By: Ndungu Gachane
KCSE candidates found with phones in exam room arrested

Suspects detained at Maragua Police Station for interrogations. ...

Category: topnews news counties
2 hours ago, 16:08
@CITIZENTV - By: Wycliffe Nyamasege
KCPE: 4 have results cancelled as 26 teachers to be punished over irregularities

Only four candidates out of the over 1 million who sat the 2018 KCPE examination will miss their results due to irregularities. ...

Category: topnews news
2 hours ago, 16:18
@CITIZENTV - By: Stanley Mativo
’Pocket Rocket’ Vivian eyes dream Olympic Marathon debut

The soft-spoken 2016 Olympic 5,000m champion bagged this year’s London Marathon in April at her second attempt and besides her target to defend the latter next year, Cheruiyot is eyeing Olympics marat ...

Category: topnews news sports
28 minutes
@TheStar - By: James Murimi
Maize crisis: Anti-Ruto MPs hired mercenaries - DP's allies

Eleven Rift Valley MPs on Monday accused three of their colleagues of being brokers out to ruin DP William Ruto's presidential ambition in 2022.They said  Alfred Keter (Nandi Hills), Joshua Kuttuny (C ...

Category: topnews news
Our App